Privacy Policy — Dan’s Carpet Trends

Last Updated: June 2026

At Dan’s Carpet Trends, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data when you visit our website or make a purchase with us.

Please read this policy carefully. If you have any questions or concerns, you may contact us at any time using the details provided at the bottom of this page.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following types of information:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Payment Information

  • Credit or debit card details
  • Financing application information (processed securely through Synchrony Financial)

Please note that we do not store full payment card details on our servers. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.

Order & Transaction Information

  • Products purchased
  • Order history and confirmations
  • Return and exchange records

Technical & Usage Information

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on site
  • Referring website or search engine
  • Cookies and tracking data

Communications

  • Messages sent to us via email, phone, or contact forms
  • Customer service correspondence

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you — when you create an account, place an order, request a return, subscribe to our newsletter, or contact our support team
  • Automatically — through cookies, web beacons, and similar tracking technologies when you visit our website
  • From third parties — such as payment processors, shipping carriers, and analytics providers who assist us in operating our business

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and delivery notifications
  • To handle returns, exchanges, and refund requests
  • To respond to your questions, comments, and customer service inquiries
  • To process financing applications through Synchrony Financial
  • To improve our website, product offerings, and overall customer experience
  • To send promotional emails, special offers, and product updates (only where you have opted in)
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To comply with applicable legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers and partners in the following circumstances:

  • Payment processors — to securely handle transactions and financing applications
  • Shipping and logistics carriers — to deliver your orders and provide tracking information
  • Website and technology providers — including hosting, analytics, and e-commerce platform services
  • Legal authorities — if required by law, court order, or to protect the rights and safety of our customers or business

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage data. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and understand how our site is used.

The types of cookies we may use include:

  • Essential cookies — required for the website to function properly
  • Performance cookies — help us understand how visitors interact with the site
  • Functional cookies — remember your preferences and settings
  • Marketing cookies — used to deliver relevant ads and promotional content

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of five years in accordance with standard business and tax regulations.

When your data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption on all data transmissions
  • Secure, PCI-compliant payment processing
  • Restricted access to personal data within our organization
  • Regular security reviews and updates

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access — request a copy of the personal data we hold about you
  • Right to correction — request that inaccurate or incomplete data be updated
  • Right to deletion — request that we delete your personal information, subject to legal obligations
  • Right to opt out — unsubscribe from marketing emails at any time using the unsubscribe link in our emails
  • Right to data portability — request that your data be transferred in a structured, commonly used format
  • Right to restrict processing — request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties. To submit a CCPA-related request, please contact us directly.

10. Children’s Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such data from our records.

11. Third-Party Links

Our website may contain links to third-party websites, including our financing partner Synchrony Financial and shipping carriers. These external sites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.

 

Contact Information

Address: 465 Fairfield Ave, Stamford, CT 06902, United States
Phone: 203-569-6003
Email: info@danscarpettrendsct.com
Facebook: https://www.facebook.com/DCTStamford
Instagram: https://www.instagram.com/dctstamford
Business Hours: Monday Through Friday From 9 AM to 6 PM EST(GMT-5)